Shipping FAQ's

Welcome to our Shipping FAQ's! Below you'll find answers to the most common questions about our shipping process, timelines, and policies. If you have any other questions, feel free to reach out to our support team.

1. Where do you ship from?

We ship items from two primary locations:

  • Our main warehouse in the UK: Orders for items stored in this warehouse are shipped domestically within the UK or internationally.
  • Suppliers in China: Some items are shipped directly from our trusted suppliers in China to ensure we offer the widest variety of products at the best prices.

2. How long does shipping take?

Shipping times vary depending on the product's origin and your delivery address.

  • From the UK warehouse:

    • UK: 3–5 business days
    • Europe: 5–10 business days
    • Other international locations: 10–15 business days

  • From China suppliers:

    • UK & Europe: 10–20 business days
    • Other international locations: 15–30 business days

Please note that these are estimated delivery times and may vary depending on customs processing, local delivery networks, or peak seasons.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package's progress through the shipping provider’s website.

For items shipped from China, tracking updates may take a few days to appear. If you have trouble tracking your order, please contact us.

4. Why did I receive my order in multiple packages?

If your order contains items from both our UK warehouse and suppliers in China, you may receive multiple packages. Each package may have its own tracking number and delivery timeline.

This approach allows us to deliver your items as quickly as possible, even if they originate from different locations.

5. Do you ship internationally?

Yes! We ship to most countries worldwide. However, certain regions may experience longer delivery times or additional shipping fees.

6. Are there additional fees for international shipping?

Depending on your location, you may be responsible for customs duties, taxes, or import fees. These charges are determined by your country’s customs policies and are not included in the shipping costs at checkout.

7. What happens if my order is delayed?

While we strive to deliver your items on time, delays can occasionally occur due to customs, holidays, or unforeseen circumstances. If your order is delayed beyond the estimated timeframe, please contact us, and we’ll investigate the issue.

8. What is your policy for lost or damaged packages?

  • If your package is lost in transit, please contact us as soon as possible. We will work with the shipping provider to resolve the issue and may offer a replacement or refund.
  • For damaged items, please send us a photo of the damage along with your order details, and we’ll arrange a solution.

9. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately. If your order hasn’t been processed or shipped yet, we’ll do our best to update the address. Unfortunately, once an item has shipped, we cannot change the delivery destination.

10. What if I entered the wrong address?

If the address provided during checkout is incorrect, we recommend contacting us as soon as possible. If the package is undeliverable and returned to us, we can resend it to the correct address (additional shipping charges may apply).

11. How can I contact you about my order?

You can reach out to our support team at orders@lulubellaboutique.co.uk. Please provide your order number or home address for quicker assistance.

We hope this FAQ answers your questions! Thank you for choosing us for your shopping needs. 😊