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Customer Reviews
Delivery Options (UK Mainland)
- Only orders placed before 2pm on a Friday will arrive on Saturday.
- This service available Friday's up until our 2pm cut off time.
- This is not a guaranteed service
- Terms and conditions apply (UK MAINLAND ONLY) (Excludes Scottish Highlands & Channel Islands)
DPD Local Next Business Day - £4.00
- Only orders placed before 2pm Monday - Friday will arrive on the next business day. If you order is placed on a Friday, delivery will take place on the Monday. If your order is placed on Friday night, delivery will take place on Tuesday.
- This service available from Monday to Friday up until our 2pm cut off time.
- Excludes Bank Holidays
- This is not a guaranteed service
- Terms and conditions apply (UK MAINLAND ONLY) (Excludes Scottish Highlands & Channel Islands)
Delivery Options (Non Mainland)
- Highlands & Channel Islands, inc Northern Ireland - Sent via Royal Mail Second Class Signed For (7-10 Working Days) - £2.00
- Highlands & Channel Islands, inc Northern Ireland - Next Day Delivery is based on a 2-3 day service, sent First Class Signed For via Royal Mail (Excluding Sundays and Bank Holidays) - £4.00
- European - Standard European sent Tracked and Signed For via Royal Mail from £8.00
- International - Standard International sent via Royal Mail Tracked and Signed For from £12.00
Click & Collect (Gateshead Store)
- We have an approximate 24h hour turnaround.
- Click and Collect orders must be collected within 14 days from day of purchase.
Important European Union Update on Brexit
As of January 1st 2021, our prices do not include local customs charges and taxes for customers located within the European Union. Lulu Bella Gateshead Limited will continue to have responsibility for all freight and insurance costs however, all EU customers are responsible for import customs declaration charges and local VAT fees.
Should you have any queries, please contact us on (+44) 0191 4785656 or drop us an email at: help@lulubellaboutique.co.uk
Have you wanted to get the ultimate Lulu Belle accessory? Look no further than our amazing Lulu Bella Boutique app available for boht Android and iOS! You can check your previous orders, place new orders, shop to your hearts content, use our preferred payment method and best of all, add things to your wishlist and view it at anytime!
Android download link: https://play.google.com/store/apps/details?id=uk.lulubellaboutique
iOS download link: https://apps.apple.com/gb/app/lulubella-boutique/id1515644158
What is a 'Free Size' ?
A variety of items we stock are a free size, which means that they comfortably fit from a size 8 to a 20. Although we do state the size they fit on every item.
Can I place an order over the phone?
Of course, if you call our team on 0191 4785656 we can take a card payment over the telephone and our team will be more than happy to help! Our online support team are available 10am until 5pm Monday to Friday.
Can I return an item I bought online?
Yes, as long as the item is unused and the tags are still attached and returned to us within 14 days of the date on the packing slip, we allow 28 days for international orders. Please complete the returns section on the packing slip and send to;
Returns Dept, Lulu Bella Boutique, Unit 5 Interchange Centre, West Street, Gateshead, NE8 1BH
Unfortunately, we are unable to offer free returns. We recommend using www.parcel2go.com for your return.
The refund will be processed within 7 working days of receiving the returned items providing the returned items are in a resalable condition.
*Please note, we can not give refunds on items that are unfit for resale or sale items*
Can I return an item I bought in store?
If you have purchased an item in store you can either exchange the item or have a store credit note
What do I do if I've received an incorrect/faulty item?
Please notify us within 7 days of receiving your order and we will be more than happy to rectify any mistakes or exchange any faulty items.
Contact Details
Email - Support@Lulubellaboutique.co.uk
Tel - 0191 478 5656
Can I change my order once I've placed it?
If you wish to make a change to your order, please call us as soon as possible on 0191 4785656 and we will do our best to accommodate your requests. However, if we have already processed your order, we would be unable to make any changes.
Why has my order been cancelled?
Our stock can sell out quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare and if an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.I have a gift voucher, how do I redeem it?
To use your Lulu Bella Gift Voucher in store simply bring it along with you when you visit us, or alternatively, use the Gift Voucher code online to link to your account.
Lulu Bella Boutiques
We have 2 Boutiques:
Unit 5 Interchange Centre, West Street, Gateshead, NE8 1BH (Open Monday to Saturday 10am to 5pm)
39 Front Street, Chester-le-Street, DH3 3BH (Open Monday to Saturday10am to 4pm)
Deliveries and Click & Collect
For our UK mainland deliveries, we use DPD Local, Yodel & Royal Mail. For next day delivery, please note that our items are collected at 3pm Monday to Friday.
|
Delivery |
Cost |
|
Yodel 3 Day Delivery (Fully Tracked) |
£2.00 |
|
Yodel Saturday Delivery (Fully Tracked) *order must be placed before 2pm* |
£3.00 |
| DPD Local Next Business Day (Mon to Friday) (Order before 2pm) | £4.00 |
|
Click and Collect (2-3 working days) |
Free |
Do you dispatch orders on weekends or bank holidays?
Any orders placed online after 3pm on a Friday are dispatched on the next working day.
If it is a Bank Holiday your order will be processed on the next working day.
An item I like is sold out, will you be getting more?
Our website is updated daily with new stock, please contact us should you have any queries regarding stock.
What is Lulu Bella Boutique VIP?
Lulu Bella Boutique VIP is our VIP group on Facebook for all of our fabulous LuLu Belles !!
Once you have joined we will give you a LuLu Bella VIP card, you can either collect this from one of our stores, or we will pop it in your next online order.
With your LuLu Bella VIP card you will have exclusive offers only available to our VIP members in store and online.
