Clearpay FAQ's

 

Forget about that long payday wait with Clearpay. Shop, wear & love it now but pay later in 4 interest free payments*. 

Just follow these 3 simple steps and stay on trend this season!

Minimum order value of £10 applies.

*Late payment fees apply.

Super easy sign up! 

Simply add your gorgeous goodies to your basket and head across to our checkout as normal.

Select Clearpay as your payment option for any qualifying order above £10. 

You need to be at least 18 years old, a UK resident and have a UK credit or debit card.

Complete your checkout and receive an instant decision. 

You're one step closer to being one glam Lulu Belle!

Pay in 4 equal payments every two weeks, which is taken automatically and has no additional fees* when paid on time.

No matter what you order, you're gonna be looking like one glam Lulu Belle! 

*late fees apply on late/ missed payments

 

Sorted?

Once you have been accepted, simply log into your Clearpay account and view orders, make payments and manage your account details here.

 

FAQ's

What is Clearpay?

Clearpay is an easy payment service that allows customers to make purchases instantly and then pay for them in 4 equal payments every 2 weeks, without any interest as long as you don't pay late or miss a payment.

How do I use Clearpay?

Just shop on our website as you normally would and check out as normal. At checkout, then choose the Clearpay payment method. You will then be directed to the Clearpay website to register and provide payment details (Visa/Mastercard). If you’ve used Clearpay before then you just need to log into your account. Then all you need to do is complete your order and you're done, super simple! Please note, that all items in your shopping bag must be eligible for Clearpay and that the basket total is over £10. 

Where can I use Clearpay?

You can only use Clearpay for purchases on www.lulubellaboutique.co.uk 

I don't live in the UK, can I still use Clearpay?

Unfortunately, Clearpay is only available to Lulu Belles who have a UK billing address. Lulu Belles who have an international billing address will not be able to create an account with Clearpay.

How does the Clearpay payment schedule work?

Lulu Belles who use Clearpay always have to make their first payment at the time of purchase. The remaining 3 payments are taken automatically every 2 weeks in equal instalments from your selected payment method. If you would like to make additional payments before they are due then you can log into your Clearpay account and make your payments early. Clearpay will then adjust the amount outstanding accordingly. You can log into your Clearpay account at anytime to view your payment schedule or to make an early payment.

What happens if I can't pay my Clearpay payment?

A late payment fee of £6 will be charged to your account if funds are not available when the automatic payment is due. An additional £6 fee will then be charged if the missed payment is not made within 7 days. Late payment fees will not exceed 25% of the total order. Please see Clearpay Payment Purchase Agreement here.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our normal delivery timeframe depending upon whether you select next day delivery or our standard 2 day delivery like any other order from Lulu Bella Boutique.

Is there a limit on how much I can spend per transaction with Clearpay?

Yes, your basket value must be over £10 to use Clearpay on lulubellaboutique.co.uk. Please see here for more information.

Can I use discount codes with Clearpay?

Yes, you're still able to use any of our discount codes or gift cards when checking out using Clearpay.

 How do I return an item I purchased using Clearpay?

Simply complete your returns form, pop your goodies back in the post to us and we will take care of the rest and get your refund processed for you. Unfortunately, we are unable to offer any exchanges or cash refunds when using Clearpay. Once your refund has been processed, it will drop into your Clearpay account. 

Where can I find out more about Clearpay?

Visit the Clearpay website here for a detailed list of FAQs and to check out Clearpay’s Privacy Policy here.